Shipping policy
SHIPPING POLICY
Thank you for choosing HELMS PARIS.
SHIPPING DESTINATIONS, METHODS AND RATES
The destinations we serve, together with the available shipping methods and rates, are displayed at checkout.
The rates shown before the order is confirmed take precedence over any other information provided in this policy.
CARRIERS
Orders are primarily shipped via DHL Express or Colissimo.
Depending on the destination, parcel dimensions, operational requirements or whether the destination is classified as a remote area, HELMS PARIS may use another appropriate delivery service. For certain destinations classified by DHL as remote areas, orders may be shipped via Colissimo instead.
SHIPPING VIA COLISSIMO
When this option is available at checkout, standard Colissimo shipping may be offered free of charge to mainland France and the following European Union countries:
• Germany, Belgium, Luxembourg and the Netherlands;
• Italy, Spain, Austria, Portugal and Ireland;
• Denmark, Estonia, Hungary, Latvia, Lithuania, Poland, the Czech Republic, Slovakia, Slovenia and Sweden;
• Bulgaria, Cyprus, Croatia, Finland, Greece, Malta and Romania.
For Monaco, Andorra and all other destinations, the available shipping methods and applicable rates are those displayed at checkout.
SHIPPING VIA DHL EXPRESS
DHL Express shipping may be offered free of charge on orders over €200 delivered to mainland France and European Union countries when this option is displayed at checkout.
The following indicative rates may apply:
• Andorra: €68;
• United Kingdom: €20;
• World Zone A: €30 — China, Hong Kong, Indonesia, Japan, Malaysia, the Philippines, Singapore, South Korea, Taiwan, Norway, Serbia, Switzerland, Canada, the United States and Mexico;
• World Zone B: €45 — Mauritius, Nigeria, Iceland and Australia.
The final shipping rate is always the rate displayed at checkout. For any destination not listed above, please refer to the shipping options offered when placing your order.
ORDER PROCESSING
Orders are generally prepared within three business days after they have been confirmed.
Saturdays, Sundays and public holidays in France are not considered business days.
For pre-order products, the shipping date or estimated shipping period stated on the relevant product page takes precedence over the standard processing time.
Once an order has been dispatched, the customer will receive a shipping confirmation email containing the available tracking information.
ESTIMATED DELIVERY TIMES
After the order has been dispatched, estimated delivery times are generally as follows:
Colissimo:
• Mainland France: 2 to 3 business days;
• European Union: 3 to 4 business days.
DHL Express:
• European Union: 2 to 3 business days;
• Destinations outside the European Union: 5 to 7 business days.
These delivery times are estimates only and are not guaranteed. Delays may occur due to customs procedures, peak periods, public holidays, strikes, adverse weather conditions, an incorrect or incomplete delivery address, or any other event beyond the reasonable control of HELMS PARIS.
CUSTOMS DUTIES, TAXES AND IMPORT FEES
Orders delivered outside the European Union may be subject to customs duties, import taxes, customs clearance charges or other fees imposed by the authorities of the destination country or by the carrier.
Unless otherwise stated at checkout, these charges are not included in the order price and remain the responsibility of the recipient.
The amount of any such charges depends on the laws and practices of the destination country. HELMS PARIS is unable to determine these amounts in advance.
DELIVERY ADDRESS
Customers are responsible for checking that their delivery address is complete and accurate before confirming their order.
Once an order has been dispatched, it may no longer be possible to change the delivery address. Any additional costs resulting from an incorrect, incomplete or inaccessible address may be charged to the customer.
REFUSED OR UNCLAIMED DELIVERIES
Refusing a parcel or failing to accept delivery does not, in itself, constitute valid notice of withdrawal.
If a parcel is returned to HELMS PARIS because it was refused, the delivery address was incorrect, or the recipient failed to accept delivery, the actual shipping, return, customs or handling costs incurred by HELMS PARIS may be deducted from the refund, to the extent permitted by applicable law.
LOST, DAMAGED OR INCORRECT DELIVERIES
If your parcel appears to be lost, arrives damaged or contains a product different from the one ordered, please contact us as soon as possible at contact@helmsparis.com.
Please include your order number, a description of the issue and, where possible, photographs of the product, the outer packaging and the shipping label.
After reviewing the circumstances, we will inform you of the appropriate procedure.
RETURNS
The terms governing returns, withdrawal and refunds are set out in our Return and Refund Policy:
https://helmsparis.com/en/policies/refund-policy
HELMS PARIS covers direct return shipping costs for orders delivered to mainland France and European Union countries, subject to the conditions set out in that policy and the rules applicable to the order.
For all other destinations, direct return shipping costs are generally the customer’s responsibility, unless otherwise stated at the time of purchase or when the return concerns a defective or damaged product or an item sent in error.
CONTACT
For any questions concerning the shipment or delivery of your order, please contact us at: