Refund policy
RETURN AND REFUND POLICY
RETURN PERIOD AND RIGHT OF WITHDRAWAL
HELMS PARIS accepts return requests made within 14 calendar days from the day after receipt of the product, subject to the conditions set out below and without prejudice to any more favourable mandatory rights provided under applicable law.
Where several products from the same order are delivered separately, the return period begins on the day after receipt of the final product.
If the final day of the period falls on a Saturday, Sunday, public holiday or non-working day, the deadline is extended until the next working day.
Where the statutory right of withdrawal applies, the customer may exercise this right without having to provide a reason.
EXERCISING THE RIGHT OF WITHDRAWAL
To exercise your right of withdrawal or request a return, you must inform us of your decision before the 14-day period expires:
By email: contact@helmsparis.com
You may also exercise your right of withdrawal or submit a return or cancellation request online through your customer account:
Access the return and cancellation service:
https://shopify.com/91103297859/account
A cancellation request may be submitted through your customer account as long as the item has not been shipped. Submitting a request does not automatically cancel the order. The request must be reviewed and confirmed by HELMS PARIS.
Alternatively, you may use the model withdrawal form provided at the end of this policy.
To help us process your request, you may provide:
• your order number;
• your name;
• the product or products concerned;
• the reason for the return, only if you wish to provide it.
Providing a reason remains optional when exercising the statutory right of withdrawal.
Simply returning the product or refusing delivery, without clearly stating your decision to withdraw, is not sufficient to exercise the right of withdrawal.
RETURNING PRODUCTS
After informing us of your decision, you must return the product no later than 14 calendar days thereafter to the following address:
HELMS PARIS SAS
2 Rue Charles V
75004 Paris
France
We recommend using a tracked shipping service and retaining your proof of postage and tracking number until your refund has been completed.
For orders delivered in France or another country of the European Union, HELMS PARIS covers the return shipping costs for eligible products. For all other destinations, the direct cost of returning products due to a change of mind remains the customer’s responsibility, unless otherwise stated at the time of purchase or in our Shipping Policy.
Where HELMS PARIS provides a return label whose cost must be borne by the customer, this cost will be communicated before the label is used and may be deducted from the amount refunded.
The customer must package the product properly to prevent loss or damage during transit.
CONDITION OF RETURNED PRODUCTS
You may inspect the product and try it on indoors to the extent necessary to establish its nature, characteristics, size and fit.
If the product is handled or used beyond what is necessary for these checks, HELMS PARIS may deduct from the refund an amount corresponding to the actual reduction in the product’s value.
A reduction in value may be found, in particular, where:
• the product has been worn outdoors;
• the outsole shows marks, scratches, dirt or wear;
• the upper shows stains, damage, excessive creasing or deformation;
• the product has a strong smell of perfume, tobacco, perspiration or any other persistent odour;
• accessories, laces, dust bags or other items supplied with the product are missing.
Where possible, the product should be returned with its tags, accessories and original packaging.
The absence of the original packaging cannot, by itself, result in the automatic refusal of a return made under the statutory right of withdrawal. However, any actual reduction in the product’s value caused by missing or damaged packaging or accessories may be taken into account when calculating the refund.
DEFECTIVE OR DAMAGED PRODUCTS AND DELIVERY ERRORS
Please inspect your order upon receipt and contact us as soon as possible at contact@helmsparis.com if the product is defective or damaged, or if you received a product different from the one ordered.
Please provide your order number, describe the problem and, where possible, include photographs of the product, the outer packaging and the shipping label.
After reviewing the situation, we will inform you of the applicable procedure for returning, replacing, repairing or refunding the product.
Where a defect, damage or delivery error attributable to HELMS PARIS is confirmed, reasonable return shipping costs will be covered by HELMS PARIS.
These provisions do not limit the consumer’s rights under the statutory guarantee of conformity or the guarantee against hidden defects.
PRODUCTS EXCLUDED FROM THE RIGHT OF WITHDRAWAL
The right of withdrawal does not apply to products made to the customer’s specifications or clearly personalised, or to any other products excluded under applicable law.
Simply selecting a standard size or colour offered on a product page does not make the product made to order or clearly personalised.
Sale, promotional and clearance products, as well as standard pre-order products, remain eligible for the right of withdrawal and return where they meet the other conditions set out in this policy.
EXCHANGES
HELMS PARIS does not generally offer direct exchanges.
If you would like a different size, colour or product, please return the original product and place a new order.
Availability of the new product cannot be guaranteed. If necessary, you may place a new order before the return has been completed.
REFUNDS
After receiving the returned product, we will inspect its condition and inform you by email about the processing of your refund.
Where the statutory right of withdrawal applies, HELMS PARIS will issue the refund no later than 14 days from the date on which we were informed of your decision to withdraw.
HELMS PARIS may withhold the refund until the product has been recovered or until proof that it has been dispatched is received, whichever occurs first.
The refund will be made using the same payment method used for the original order, unless the customer expressly agrees to another method of reimbursement that does not result in any additional fees.
Where the right of withdrawal is exercised for the entire order, the refund will include the price of the products and the original delivery costs corresponding to the least expensive standard delivery method offered when the order was placed.
Any additional costs resulting from the customer’s choice of a delivery method more expensive than the least expensive standard delivery method will not be refunded.
Direct return shipping costs remain the customer’s responsibility unless HELMS PARIS has expressly stated that it will cover them or the return concerns a defective, damaged or incorrectly delivered product.
For voluntary returns from countries where the European Union’s statutory right of withdrawal does not apply, the original delivery costs are generally non-refundable, subject to any more favourable mandatory provisions of applicable local law.
Customs duties, import taxes, customs clearance charges and other fees paid directly by the customer to an authority, carrier or other organisation cannot be refunded by HELMS PARIS. To request reimbursement of these amounts, please contact the relevant organisation directly.
Depending on the processing times of your bank, card issuer or payment service provider, it may take several additional days for the refund to appear in your account.
If you have not received your refund within 15 business days after our confirmation, please contact us at contact@helmsparis.com.
CONTACT
For any questions regarding a return, withdrawal or refund:
MODEL WITHDRAWAL FORM
Please complete and return this form only if you wish to withdraw from the contract.
To:
HELMS PARIS SAS
2 Rue Charles V
75004 Paris
France
Email: contact@helmsparis.com
I/We hereby give notice that I/we withdraw from my/our contract of sale of the following product or products:
Product(s):
Order number:
Ordered on / received on:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s), only if this form is submitted on paper:
Date:
Delete as appropriate.